frequently asked questions

Ordering medicines from Thexco Pharmacy online is quick and hassle-free. If you wish to purchase over-the-counter medicines or FMCG products, all you need to do is click on the ‘Buy Medicines’ section on the app/website and type the name of the product you wish to buy in the search box. Once you select the product, you can click on the ‘Add to Cart’ button and proceed to make the payment. Once your order has been confirmed, we will start prepping your order for home delivery. Buying prescribed medicines on Thexco Pharmacy is even easier. You just need to upload your prescription using the ‘Submit Prescription Button’. Once you do that, our team will get in touch with you to confirm your order.

Yes, depending on the place you reside in. In Nairobi and Environs, orders are delivered in as less as 3 hours. Counties other than Nairobi delivery is made within 24 Hours. Please note that the express deliveries may be based on various other factors such as medicine availability, availability of the staff, etc

Yes. To track your order, you can click on the ‘My Orders’ section under the ‘My Account’ tab. Then click on the particular order to check the status of your order.

Yes. Thexco Health is a registered pharmacy governed by the Pharmacy and Poisons Board of Kenya; PPB (K) Licence Number: BU202411566